We sincerely hope you love your YEEROLE products and are completely satisfied with your purchase. If you are not satisfied, you may request a return within 14 days of receiving the product. Returns requested after 14 days for non-quality issues will not be accepted; however, for quality issues, we may provide replacement or repair services.

Important Notes

  • Returns and exchanges can only be shipped from the original delivery address and are limited to the 48 contiguous United States.

  • Products must be unused, unassembled, in original condition, free from damage, and suitable for resale, and must include the original packaging.

  • For vacuum-packed products, if opened and cannot be restored to the original factory condition, even if undamaged, a restocking fee of 20% of the order value will apply.

  • YEEROLE reserves the right to determine whether returned items are suitable for resale.

Return Request Requirements

  • To request a return, please provide your order number and a brief reason for the return, and include clear photos or videos to verify the product condition.

  • We will first provide a reasonable solution based on the specific situation, including replacement, repair, or other remedies; if the issue cannot be resolved, the return process will be followed.

Return Fees

  • Quality Issues or Wrong Item Shipped: For products with defects or shipping damage that cannot be resolved through replacement, repair, or other remedies, return shipping is $0, and the restocking fee is $0.

  • Non-Quality Issue Returns: For personal reasons (e.g., change of mind, comfort preference, size or color mismatch), the customer is responsible for return shipping costs and must pay a 20% restocking fee of the order value.

Partial Returns

  • Please contact customer service to coordinate partial returns. Return fees will be calculated based on the actual value of the returned items.

How to Initiate a Return

  • Email support@yeerolehome.com with your order number and reason for the return.

  • Once your order is confirmed eligible for return, we will provide an authorized return address and coordinate the return process. Please note: products sent without authorization will not be eligible for refund.

  • Once we receive the returned items, we will inspect them within 7 days. For items that meet the return requirements, refunds will be issued to the original payment method within 7 days after inspection.

  • For returns due to personal reasons, original shipping fees (including curbside delivery, in-home delivery, and white-glove service) are non-refundable.

Damaged or Defective Orders

  • If you receive a damaged or defective product, please report it immediately. Once verified, we will provide a replacement, repair, or other remedy.

Order Cancellation

  • Orders can be canceled free of charge before shipment. Once an order has shipped, it cannot be canceled.

We are Ready to Help:

support@yeerolehome.com

+1 (213)882-1009

Mon - Sun : 10:00am - 5:00pm (PST)

 Suite 7058, 7F, Building C, Jiabo City, No.189 Foshan Avenue Central, Chancheng District, Foshan, Guangdong 528041, China