Frequently Asked Questions

About Order

What is the best way to place an order?
When will my order arrive?
How can I check my delivery status?
Can I still change my order after placing it?
How can I cancel my order?
My order arrived damaged. What can I do?
Can I throw away my packaging or boxes?
I’m having trouble placing an order. Can you help?
Can I buy individual pieces to expand my sofa?
How do I purchase new, replacement, or different color covers?

Couches & Recliners

What is Zero Gravity Wellness Mode™?
How far should my coffee table be from the recliner?
How are the cushions customizable?
Does the reclining couch need to be plugged in?
How does my recliner remote work?

Fabric & Materials

What are performance fabrics?
What materials are your seat cushions made of?
What is the foam density rating of your cushions?
Do the cushions need frequent fluffing?
Do the cushions slide around? Are they secured to the base?

Assembly Instructions

How to assemble recliner couch?